How do I contact WeavingGem support?

Email weavinggem@gmail.com. We read every message and usually reply within a few business days.

What should I include in my email?

Include your device, its software version, your WeavingGem version, and what you were doing when the problem came up. Those details help us find the problem faster, so you can get back to your loom sooner.

• Your device, for example iPhone 15, iPad Air, or Apple Watch
• Your iOS or watchOS version
• Your WeavingGem version, which is at the bottom of the app's settings
• What you were doing, such as opening a WIF file, threading, weaving, or using the watch
• The pattern name or WIF filename

Do I need to send my WIF file?

Usually not. Your drafts stay on your device, and we only ask for a WIF file if we need it to recreate a problem opening it.

Related guides

• How do I restore purchases or request a refund?
• Is my weaving draft uploaded to the cloud?
• What if Voice Control is not hearing me?
• How do I get my Apple Watch back in sync?