How do I contact WeavingGem support?

Email us at weavinggem@gmail.com. We read every message and usually reply within a few business days.

A few details help us fix issues faster so you can get back to your loom:

• Device (for example, iPhone 15, iPad Air, or Apple Watch)
• iOS or watchOS version
• WeavingGem app version (Settings → About, or your TestFlight build number)
• What you were doing (importing a WIF, threading, weaving, Watch sync, and so on)
• Pattern name or WIF filename (no need to attach the file unless we ask)

Your drafts stay on your device. We never ask for a WIF unless we need one to reproduce an import issue.

Related guides

• How do I restore purchases or request a refund?
• Is my weaving draft uploaded to the cloud?