How do I restore purchases or request a refund?
Tap the gear on the home screen, then Restore Purchases, and sign in with the Apple ID you used to buy Pro. For a refund, go to Apple, because Apple handles billing and refunds for WeavingGem.
How do I restore Pro on a new device?
Your Pro purchase is tied to your Apple ID, so you can bring it back on a new device or after you reinstall the app.
- On the home screen, tap the gear.
- Tap Restore Purchases.
- Sign in with the same Apple ID you used to buy Lifetime or Annual.
How do I request a refund?
Apple handles refunds for App Store purchases. Go to reportaproblem.apple.com, or look in your App Store purchase history, to ask for one.
For other questions about a charge or a receipt, Apple Billing Support can help.
How do I cancel an Annual subscription?
Annual renews each year until you cancel it. Open the Settings app on your iPhone or iPad, tap your name, then tap Subscriptions.
Need help?
If Pro still looks locked after you restore, email weavinggem@gmail.com with your receipt details. We'll help sort it out.
Related guides
- What is included with free WeavingGem vs Pro?
- How do I contact WeavingGem support?
- Is my weaving draft uploaded to the cloud?
Still stuck?
Email weavinggem@gmail.com. We are happy to help you get back to your loom.